This post is being made in sequel to my previous post on What is BPO, which tells you what BPO is, how Call Centers are just one of the ways by which a BPO firm offers its service and what are the types of job dealt with by a BPO employee.
Are you interested to join BPO industry? If yes, then this post tells you what is in it for you and how to get it.
What is in it for you?
Many of us are wrong in carrying the assumption that a BPO job is a lowly paid job and that there is no career growth. On the contrary, a BPO job pays you very good salaries. On top of it, it also has got a very good hierarchical structure for future growth of any individual who can perform and who is willing to upgrade his/her skills.
Find below the hierarchical structures in a typical BPO firm, along with industry average salaries:
Rs. 8,000-12,000 per month at the entry level as Customer Care Representatives.
Rs.12,000-16,000 per month (plus incentives) as a Team Leader within one to two years.
Rs.20,000-25,000 per month as a Customer Service Supervisor within two or three years.
Rs.25,000–30,000 per month as a Shift Manager earning in about three to four years.
Rs.40,000–50,000 per month as a Manager in about four to five years.
Source: Times Jobs
The above salary is indicative only and a good BPO firm pays you according to skills developed by you. Also, majority of the BPO firms offers such benefits as Provident Fund,Gratuity, Personal Accident Insurance Scheme, Company Leased Accommodation and Subsidized Food and Transportation etc.
BPO employees are hence a very satisfied lot with above salaries as this survey done by Financial Express shows: ‘BPO salaries outstrip those in IT-ITeS’
Where can you find BPO jobs:
Which are the most favourite destinations of BPO job aspirants in India? Find below the name of top 15 BPO exporters for FY 06-07 as per NASSCOM:
For a more exhaustive list of BPO firms, find in the link below names of 69 BPO firms along with their contact details and web-sites: http://bpojobsite.com/directory/
What skills you need to have to work in BPO firms:
Since the term "BPO" is very generaic, the skill needs depends on which segment you would like to work for. For example, if you would like to work for "Data search, Integration" segment, you need to have skills of Computing, language and analytical skills. While the segment of "Animation" demands from you skills of Drawing and creative skills, computer graphic skills.
The skills required by "Call center" segments are the most minimum: You may even be an undergraduate and just need have good communication and language skills including accent understanding and basic computing skills .
How to get BPO Jobs:
Indian BPO job-market is booming in every second. The ITES-BPO exports grew from USD 6.3 billion in FY 2005-06 to USD 8.4 billion in FY 2006-07 and is expected to grow to USD 10.5-11bn in FY08.
ITES-BPO employee base has also grown from 415,000 in FY 2006 to 553,000 in FY 2007. According to a NASSCOM McKinsey report 2005, demand for ITES-BPO professionals by 2010 is estimated to be 14 lakhs.
Therefore if you have the right skills, start today for the job haunt by applying to the websites of the BPO firms directly. Also look out for the job fairs in neighbourhood towns/cities being held by BPO firms from time to time.
NASSCOM has started administering "NASSCOM Assessment of Competence" (NAC) test from November 2006. This certification helps you establish your credentials for your all potential BPO employer. It also enables you to participate in job fairs organized by NASSCOM. What is this Test? Click here to know.